Willow Warranty

This warranty is given by Willow Ware Australia Pty Ltd ABN 55 004 316 027

• Business address: 60 Annandale Rd, Melbourne Airport, Victoria, 3045
• Telephone number: 1800 333 165
• Email: web-enquiries@willow.com.au

Leisureware 10 Year Manufacturer’s Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In addition to your other rights and remedies under applicable laws, this product comes with warranty against defects appearing within 10 years from the date of sale (damage caused by misuse or failure to follow care instructions specifically excluded).

To claim you must (at your cost):

• notify us of the defect during the warranty period by email or post to either of the above addresses; and
• provide us with proof of purchase and the defective product upon request.

If we are satisfied the product is defective in materials or workmanship, we will then (at our option) refund, repair or replace the defective product or part of the defective product for free.

To the extent permitted by law and subject to your rights under the Competition and Consumer Act 2010 (Cth) and similar legislation, you agree that we will not otherwise be liable to you in respect of any direct, special, incidental, indirect or consequential damages arising in connection with this product. This clause will not be construed as excluding, qualifying or limiting your statutory rights or remedies where such exclusion, qualification or limitation would be prohibited by legislation.

Mighty Tough Storage 3 Year Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In addition to your other rights and remedies under applicable laws, this product comes with warranty against defects appearing within 3 years from the date of sale (damage caused by misuse or failure to follow care instructions specifically excluded).

To claim you must (at your cost):

• notify us of the defect during the warranty period by email or post to either of the above addresses; and
• provide us with proof of purchase and the defective product upon request.

If we are satisfied the product is defective in materials or workmanship, we will then (at our option) refund, repair or replace the defective product for free.

To the extent permitted by law and subject to your rights under the Competition and Consumer Act 2010 (Cth) and similar legislation, you agree that we will not otherwise be liable to you in respect of any direct, special, incidental, indirect or consequential damages arising in connection with this product. This clause will not be construed as excluding, qualifying or limiting your statutory rights or remedies where such exclusion, qualification or limitation would be prohibited by legislation.

Bakeware 3 Year Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In addition to your rights and remedies under applicable laws, our goods come with a warranty against defects appearing within 3 years from the date of sale (damage from misuse or failure to follow care instructions specifically excluded).

To claim, you must (at your cost):

• notify us of the defect during the warranty period; and
• provide us with the defective product and proof of purchase upon request.

We will then (at our option) refund, repair or replace the defective product for free. Willow Ware Australia Pty Ltd, 60 Annandale Rd, Melbourne Airport, Vic, 3045. Ph: 1800333165.